Privacy

We value the trust you place in us when you share your information. This policy explains how we collect, use, and protect your data when you use our website.

When you request our services, we collect personal information such as your name, address, email address, phone number, and details about your service needs. We may also collect non-personal information such as your IP address, browser type, device information, and data about how you use our website. This information is collected to improve our services, respond to your requests, and connect you with qualified contractors.

We use your information to respond to inquiries, manage service bookings, connect you with licensed and reputable contractors, and improve the overall customer experience. If you have opted in, we may also use your information to send updates about our services or promotional offers.

We share your personal information only with contractors, service providers, and technology partners who require it to fulfill your service request. We may also share your information with regulatory authorities if required by law. OnCall Homes does not sell personal information to third parties.

Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze website usage. You may disable cookies through your browser settings, although this may affect certain features of our website.

We implement reasonable safeguards to protect your personal information against unauthorized access, misuse, or loss. While no system can be completely secure, we regularly review and update our practices to maintain a high standard of data protection.

Depending on your location, you may have the right to access, update, or delete the personal information we hold about you, withdraw consent for certain uses, or request a copy of your data. You can exercise these rights by contacting us using the details provided below.

OnCall Homes uses artificial intelligence technologies powered by OpenAI to help improve communication and service efficiency. These AI tools include our website chatbot, which answers questions, collects service details, and guides you to the right resources, as well as our AI-powered telephone receptionists, which assist in gathering information about your project and directing your inquiry to the appropriate professional.

When you interact with our AI systems, the information you provide is transmitted securely to OpenAI’s servers for processing. OpenAI may temporarily store this data to generate accurate responses and to maintain service quality. OpenAI does not use your data to train its models unless explicitly authorized under its privacy and security policies.

Access to any personal information processed through AI is limited to authorized OnCall Homes team members and, where necessary, the contractors or service providers assigned to your request. We may review AI conversation logs to ensure service quality, troubleshoot issues, or verify details needed to complete your service request.

All AI interactions are handled in compliance with applicable privacy laws. We do not use AI to make final decisions that could negatively impact you without human oversight. Any information processed by OpenAI is subject to its own privacy and security measures, which you can review in the OpenAI Privacy Policy, link below. Additionally you can also review OnCall's personal AI Policy using the link provided below.

We may update this Privacy Policy from time to time. Any changes will be posted on this page and customers are encouraged to review periodically.

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